Frequently Ask Questions
Question 1: What types of journeys can I schedule with Travel Hands?
Answer: You can use Travel Hands to schedule a journey from point A to point B with our sighted & trained volunteers in London. Here are a few examples of journey you can request:
- Going for a walk in the park.
- Going grocery shopping.
- Going to a cafe for a cuppa.
Question 2: What if I am unable to fill in the journey request form?
Answer: If you are unable to use your smartphone or computer to fill in the journey request Google form, don’t worry.
Simply contact our customer support team on (+44) 20 3966 1650 via phone or WhatsApp to share your travel requests.
Question 3: How do I reschedule or cancel my journey?
Answer: Contact our customer support team on (+44) 20 3966 1650 via phone or WhatsApp a minimum of 24 hours before the planned journey so that we can reschedule or cancel your journey request.
Question 4: What if the volunteer cancels the journey last minute?
Answer: Once a journey is scheduled, we send regular reminders about the journey to both the VIP and Volunteer. If a cancellation occurs at the last moment, we will try to find a replacement if possible.
Question 5: Can I cancel and get refund of my £15 Travel Hands monthly subscription?
Answer: We have a full refund policy if you ask us to refund either by contacting us on (+44) 20 3966 1650 via phone or WhatsApp or emailing us at email@example.com in the first 15 days at least of paying your Travel Hands monthly subscription.
Question 6: Will I get a volunteer to walk with me in all the requested journeys?
Answer: We book the journeys 72 hours to 24 hours prior the requested journey to find you the most suitable volunteer. However, some times, it is not feasible to find the suitable match as per your desired journey route.
We are recruiting as many sighted and verified people as possible in London to sign up as a volunteer and walk together with you.
Question 7: What safety precautions have Travel Hands taken to minimise the risk of COVID-19?
Answer: Prior to any journey we require that both the VIP and Volunteer fill in a COVID-19 Health Declaration form. If you have tested positive or are showing any symptoms then you will be unable to go on any journeys.
We also request that you wear a mask during your journeys as per government guidelines and share information about any vaccinations you have received.
Additionally, we are currently providing Ramble Tags: to our first 100 VIP Travel Hands sign ups.
Question 8: What should I do if a volunteer is interested to meet up in a private space such as a house?
Answer: We strongly advise you to only remain in public spaces and avoid going inside any private premises. This is to ensure your safety and security and prevent any undesired situation.
More information on safeguarding measures.
Do you have more questions? Please contact us.