Visually impaired people walking with Travel Hands Guides in London — showing friendly conversations and safe navigation through city streets, shopping arcades, and outdoor steps. The images highlight how Travel Hands supports visually impaired individuals (VIPs) in travelling confidently with the help of trained guides.

Smarter, Inclusive Travel Through Technology

At Travel Hands, we’re building a more inclusive world through technology. Our AI Assistant, VIPA (Visually Impaired People’s Assistant), is the latest innovation designed to make travel across London more accessible, independent, and human-centred for visually impaired people (VIPs).
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Developed through our Force for Good collaboration with J.P. Morgan Chase, this powerful AI-driven audio assistant allows VIPs to book journeys, select routes, and connect with Travel Hands Guides, using only their voice.
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Whether it’s a short walk, a meeting, or a cross-city trip, VIPA ensures every VIP can travel confidently, independently, and with ease.Interested in learning more or running trials? Register below to be part of this accessibility innovation in London.

How the AI Audio Chatbot Works

Our AI-powered Audio Assistant, VIPA, brings the best of artificial intelligence and conversational accessibility to everyday travel for visually impaired users in London.
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Speak naturally

Start your booking by simply saying, “I’d like to go for a walk.”
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Choose locations

Select from saved addresses or add a new one easily.
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Get your route instantly

The assistant fetches an accessible route with live transport updates, lift availability, and journey times across London’s transport network.
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Match with a Guide

VIPA recommends available Travel Hands Guides to accompany you safely.
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Confirm your booking

Once confirmed, your journey appears in both VIP and Guide dashboards.
No screens. No typing. Just your voice.
VIP Sign UpSupporters Sign Up 

Key Features & Benefits

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Voice-First Accessibility

Specifically designed for visually impaired users, enabling hands-free navigation and booking using natural voice commands.
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AI-Powered Simplicity

The AI Assistant understands natural, conversational language — no need to memorize commands or navigate complex menus.
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Smart Route Planning

Provides step-by-step accessible routes, estimated travel times, and key accessibility insights for every leg of the journey.
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Seamless Volunteer Matching

Instantly connects VIPs with available Travel Hands Guides for safe, reliable companionship during travel.

Secure & Reliable

Every journey is protected within the Travel Hands platform, ensuring data privacy and smooth coordination between VIPs and Guides.
VIP Sign UpSupporters Sign Up 
Group photo of visually impaired people (VIPs) and Travel Hands Guides gathered outdoors in Canary Wharf, London. The group is seated and standing on a wooden deck surrounded by tall modern buildings and greenery, representing the inclusive community built through Travel Hands.

Why This Matters

For many visually impaired Londoners, booking a journey can still be a challenge, from inaccessible apps to complex forms.
Our AI Audio Assistant, VIPA, transforms this experience by turning independence into an everyday reality.
• Empowers VIPs to travel independently
• Uses AI for social good and digital inclusion
• Designed in London, for London’s transport ecosystem
• Creates meaningful connections between VIPs and volunteers

Built in Collaboration

This innovation has been co-created by accessibility experts, developers, and visually impaired users themselves. Their real-world feedback ensures that every interaction, from address confirmation to route guidance is clear, comfortable, and confidence-building.
“Technology should simplify, not complicate accessibility — AI Assistant does exactly that.”— Ishan Jha, Founder & CEO, Travel Hands
Read More - Travel Hands: Revolutionising Mobility for Visually Impaired People with AI & Private Industry Support

Join the Future of Accessible Travel

Whether you’re a corporate partner, developer, or community organisation, we’d love to collaborate to grow this innovation and make accessible travel the norm.
Get in touch: contact@vipworldservices.com
(Please include the subject line: ‘TH AI Audio Tech’)
Travel Hands team with JP Morgan Chase volunteers during the Force for Good program in London. The group stands in front of a large blue backdrop displaying the words “Force for Good – London,” celebrating their collaboration to develop accessible technology for visually impaired people.

Frequently Asked Questions (FAQ)

Who can use the AI Audio Assistant?

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Do I need to install anything?

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Can I book any type of journey?

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How does volunteer matching work?

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Join us in our mission of creating an inclusive, caring and blossoming society with the best Volunteer services for the blind